vinyl diaries

Pile of packages I picked up this morning..

Here we are, with a pile of packages I picked up this morning from Post Office. Let’s go these trough one by one with pictures.

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Package 01

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This is that usual mailer most of the companies are using. With this case there are visible bumps in every corner of the package. I can also feel how record is moving freely inside the mailer. Few closer pictures of the mailer’s corner (actually pictures of every corner..)..

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Well, looking quite sad? Opened the package and no carton stiffeners nor bubble wrap. And the result can be seen below.. amazingly only one corner has taken damage..

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How can anyone assume that record packed like that reach the customer in proper condition? Those “Fragile” & “Do Not Bend” stickers can’t help if record is packed like this..

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Package 02

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And then we investigate package number 2. Little better looking package and I can say right away that there are carton stiffeners inside. But lets see closer pics of those corners.

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Not that bad but I got a feeling that it’s not enough. Well, stiffeners have been used but those corners.. see for your self..

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a bump.

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Package 03

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hmm.. picture tells more than thousand words. Packed in thin carton envelope and as we can see, there are visible bands on corners.. Few closer pictures follows..

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Can some one honestly say that this is proper packaging for LP records? And now some pictures of the record cover itself

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no-no.

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Package 04

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Looks pretty fine even though there is visible bend on top left corner of the package. But lets see some closer pictures.

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Actually there is just one bend.. hmm. And then the record..

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Only this minimal bump.. I can live with this one. Amazingly there was no major damages even though this was packed in these common mailers..

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Package 05

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Right away I can see that there are some kind of bumper zones in this package.. Let’s open the package.

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This is the way to do it! Bumper zones to protect the corners. Packaging done right with this one. But. This was purchase from Discogs and record/cover was grated (NM or M-).. well, cover is more like VG or VG+ to me..

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Yep.

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And the conclusion is that there was 1-2 records that came in acceptable condition. Some might say that I’m whining too much, but the THING is that I buy records and I assume that sellers pack those in proper way and customer gets what customer ordered. If it’s impossible task to provide buyer what buyer is expecting, then there should be a mention about that. For example, I do not want to pay full prize from the car that has scratch on the windshield. Frustrating.

You can follow my battle against windmills here

4 comments

  1. Usually I do. I send some photos and explain how important it is to pack records secure, for customer’s sake. Lately I have been little frustrated with issue (some may have notice that). Luckily there are already record companies who have realized this shipping problem. Important Records, Experimedia and Relapse for example use those mailers with bumper zones.

    Underestimating your customer ain’t good business at all.

    Sincerely
    MugWumb

  2. I didn’t return those ‘small damaged’ records, but I think I’m going to change that. It’s frustrating indeed… I’m always excited to receive a new record and want to open it/play it immediately, but afterwards it keeps on bothering me that there is some damage to the record. And besides that, the price a lot of labels ask for packing/posting is most of the time high enough to assure some secure packaging

    • It’s a battle against windmills indeed. but I have a right to get my records in that condition as they have been sold to me. It’s not my fault if record arrives damaged just because seller did not bother to pay any attention on packaging. Happy customer is always a good customer.

      Oh, I got that Lumbar album from Southern Lord and it was packed well, damn well.

      Some times you win but in these cases seems that we loose continuously. It should not be this way at all.

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